I do have no returns in the ad.  Makes no difference. If the customer
complains that the description and object are different, you get it back.
eBay jams it down your throat.  I admit that we all make mistakes.  Life is
like that.  But to complain with the intent of getting money out of you, (
sometimes called extortion) is what gets me.
Yes, sometimes the seller is wrong.  SO take back the complained over
merchandise.  The worst that can happen is that you get it back.  The best
is that the complainer goes away.....
Frank

On Sun, May 24, 2020 at 2:10 PM Bill Ghio  wrote:

> There is an option to say no returns. All my listings say no returns and I
> have not had experiences such as yours. I sell about a dozen items each
> year. That said, I am processing my first return right now. I mis-described
> an item and my pictures did not reveal the error, but could have had I
> pictured the other side. So I quickly agreed to take it back and he shipped
> the next day. Tracking says I will have it next week. Fingers crossed it is
> not a scam, but seems clear enough.
>
> Bill
>
> > On May 24, 2020, at 2:56 PM, Frank Filippone 
> wrote:
> >
> > I have listed a bunch of stuff on eBay recently.. cameras and not.  And
> a lot has sold.  But the complaint rate has been over 10%... just plain
> complaints.
> >
> > One guy said the camera had a bad button.  No it didn't, not when I
> shipped it.  When I finally allowed the guy to return it, he stopped
> complaining, and I have yet to see it returned.
> >
> > Another guy said his lens had fungus in it.  It was off brand and
> cheap... at first I said return it, then changed my mind and just refunded
> him all his money, he got to keep the lens free.  ( More $$$ to pay the
> return postage than give him the lens).  Did the lens really have fungus?
> I doubt it, but I did not do a good inspection....  I do not KNOW for sure.
> >
> > I am a trusting person.  I expect others are as trustworthy.  ( Read
> that last sentence as I am stoopidly trusting)
> >
> > I sold a camera without the AC charger.  I went out and bought one new,
> and sent it to him at no additional cost.  Then I got a complaint that the
> AC adapter I bought and shipped to him never arrived.  I checked (USPS
> Tracking) and it was delivered to his mail box.  The guy said that was
> strange and that he had gone out and bought a new one anyway.  He responded
> but stopped complaining.
> >
> > Then a lady bought a lens.  After she bought it, started complaining
> about the condition, the price, got her hubby involved, and kept
> complaining, the defects were changing all the time........  It all stopped
> when I told her to send it back.
> >
> > EBay has a policy that the buyer may return anything they want. Period.
> For any reason including.... I found a better price.  You can not beat
> this.  EBay will back the buyer.  So the buyers' unsaid threat is always
> that if you do not negotiate, you are going to get the item back.  And that
> you as the seller, do not want the item back.......
> >
> > What is the common thread?.... there were COMPLAINTS, but no one asked
> specifically to return the item.   They just complained. AND when I offered
> to take the item back and refund them, the complaints stopped.
> >
> > I went a looking for eBay scams for stuff shipped... and there it
> was..... One ( reported and documented) purpose of making a complaint and
> not asking for a return of the goods is to get a partial refund, and
> therefore lower the price that they paid, even though it was an auction and
> THEY set  the selling price.
> >
> > You may not go along with this, and may claim that the buyers had the
> RIGHT to complain, and may have been truthful in their complaint, but when
> selling to an unknown buyer, you MUST remain suspicious.
> >
> > So you are going to sell something on eBay and want to protect yourself
> against this kind of nonsense, how do you do it?  The answer was also
> looked up.... You immediately offer to have the item returned.  If the
> complaint is true, you get the item back for inspection and resale. (
> keeping in mind that if eBay gets involved, they will force you to take it
> back anyway.)  If the complaint is a scam, the buyer complaint goes away
> with the return offer ( Playing chicken means he blinked first) .  They
> keep the item that they paid for and received.  One seller claimed that he
> gets 1-2-3 complaints a month, and the actual return rate was 1 item per
> YEAR.
> >
> > SO the message is.... sell somewhere where you can trust the buyer or
> just say....
> >
> > "I am sorry your purchase did not meet your expectations.  Please feel
> free to return it to me."
> >
> > I'm betting the complaint will go away.......
> >
> > --
> > Frank Filippone BMWRed735i@g...
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Frank Filippone
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